Restaurant and F&B English training for staff improving order taking and customer service communication in hospitality

Restaurant & F&B English Training (20 Hours) – Order Taking & Guest Service Communication

Price range: $650,00 through $1.050,00

Course schedule
🟢 Flexible start date (book now, choose later)
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Description

Restaurant & F&B English Training (20 Hours)

Hospitality Service, Order Taking & Guest Communication

🟨 Overview

This Restaurant & F&B English Training is designed for restaurant, café, and hotel food & beverage staff who need to communicate clearly with international guests. The training focuses on real workplace situations such as taking orders, explaining menu items, serving guests, and handling customer requests professionally. Training is available for any group size. Standard packages can be booked directly online for groups of 1 to 20 employees. For larger groups, please contact us to arrange a customized training solution.

🟥 The Challenge

Many hospitality businesses face:

  • Staff struggling to take orders in English
  • Miscommunication with international guests
  • Difficulty explaining menu items
  • Lack of confidence in customer service situations

🟩 The Solution

A structured 20-hour hospitality training program that improves real communication skills used in restaurants, cafés, and hotel F&B departments. Employees learn how to speak clearly, professionally, and confidently in daily service situations.

🟧 Key Skills Developed

  • Taking customer orders accurately
  • Explaining menu items and ingredients
  • Handling guest requests professionally
  • Serving food and beverages with confidence
  • Managing complaints and service issues

🟪 How It Works

  1. Choose your group size (1–20 employees standard booking)
  2. Complete your booking online
  3. Our training coordinator contacts your restaurant within 24–48 hours
  4. We schedule sessions based on your staff availability
  5. Training is delivered online or onsite

🟫 After Booking

Once your business books this training, our team will:

  • Confirm your F&B staff training needs
  • Adapt content to your restaurant type
  • Schedule sessions around working hours
  • Assign a hospitality-focused trainer

🟥 Training Packages (Total Program Price)

Training is based on a 20-hour program per group (not per person).

For groups larger than 20 employees, please contact us for custom training solutions.

  • 👤 1:1 Private Training — $650
  • 👥 Semi Private (2–4 employees) — $750
  • 👨‍👩‍👧 Small Group (5–9 employees) — $850 ⭐ Most popular
  • 🏢 Medium Group (10–15 employees) — $950
  • 🏭 Large Group (16–20 employees) — $1050

🟦 Course Details

  • Duration: 20 hours (10 sessions)
  • Industry: Hospitality (Restaurant & F&B)
  • Focus: Order taking & customer service communication
  • Format: Online / Onsite / Hybrid
  • Group size: Flexible (1–20 standard booking; larger on request)

🟨 Who This Course Is For

  • Restaurant staff and waiters
  • Café employees
  • Hotel F&B teams
  • Kitchen-to-service communication staff

🟩 Ready to Improve Your Restaurant Team?

👉 Request Corporate Training Proposal
👉 Book Training Schedule

Related Corporate Training Programs

Explore other business training options to build a complete corporate language development path:

👉 Business English Intermediate Training (B1)
👉 Business English Full Program (A1–B2)
👉 Corporate Training (Main Page)

Materials Provided

Digital learning materials are included with your course

Terms and Conditions

  • Your course fee includes one digital copy of the learning materials. If you’d prefer a hard copy, you can purchase one from our recommended supplier at an extra cost. 
  • Public group classes are designed for 30 academic hours per CEFR level. If the group grows to 5-7 students, we’ll extend the program by 10 academic hours. If only two students enroll before the course starts, the group will shift to a semi-private format with 20 academic hours. 
  • Want to switch to a different group or schedule? No problem! Just let us know at least 7 days before the course starts. 
  • All our teachers are native speakers of the target language. If your teacher falls ill or has an emergency, we’ll arrange a substitute who’s fully briefed on your progress. 
  • Once you’ve started with your group, switching to another group or schedule isn’t possible. 
  • Please note that course fees are non-refundable once the group classes have begun. 
  • We can record group lessons for later viewing, but only if everyone in the class agrees before the course starts. 
  • At the end of every program, you’ll take a final exam (both written and verbal). To move up to the next CEFR level, you’ll need to score at least 70%. 
  • After completing your final exam, you’ll receive a progress report, recommendations, and a certification for your hard work!

Course Details

What to Expect

  • Final Exam: At the end of the course, you will take a written and verbal exam. A score of 70% is required to progress to the next level.
  • Certification: Upon completion, you’ll receive a certificate and a progress report.

Learning Pathway

Here’s a snapshot of your learning journey:

  • Needs Analysis: We’ll check what you need to succeed.
  • Pre-Assessment: We’ll assess your current skills to build a course that fits you.
  • Course Design: A personalized plan tailored for your goals. 
  • Course Delivery: Fun and engaging online lessons by expert native speakers.
  • Action Plan: Get personalized lesson plans.
  • Final Exam: Test your progress and see how far you’ve come.
  • Certification: Get a globally recognized CEFR certificate.
  • Follow-Up: Ongoing support to keep your learning on track.

Our Guarantee

  • Teachers
    • Native speakers who are certified teachers
    • Qualified with degrees and teaching credentials 
  • Service
    • Top-notch customer care 
    • Dedicated account manager for every student
  • Reports
    • Attendance reports after every lesson 
    • Detailed student progress reports
    • CEFR certification—globally recognized
    • Student feedback reports

       

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