Guest service and complaint handling training for hospitality staff improving customer service and service recovery skills

Guest Service & Complaint Handling Training (20 Hours) – Order Taking & Guest Service Communication (Copy)

Price range: $650,00 through $1.050,00

Course schedule

🟢 Flexible start date (book now, choose later)

Group Size

Clear

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Description

Guest Service & Complaint Handling Training (20 Hours)

Hospitality Customer Service & Problem Resolution Skills

🟨 Overview

This Guest Service & Complaint Handling Training is designed for hotel, restaurant, and hospitality staff who interact directly with guests. The training focuses on improving communication skills for handling guest requests, resolving complaints, and delivering professional service recovery. It helps employees stay calm, confident, and professional in challenging customer situations. Training is available for any group size. Standard packages can be booked directly online for groups of 1 to 20 employees. For larger groups, please contact us to arrange a customized training solution.

🟥 The Challenge

Many hospitality businesses face:

Staff struggling to handle guest complaints professionally
Poor communication during service issues
Lack of confidence in difficult situations
Inconsistent customer service quality

🟩 The Solution

A structured 20-hour hospitality training program focused on real guest service situations. Employees learn how to handle complaints, solve problems, and communicate professionally with international guests.

🟧 Key Skills Developed

Handling guest complaints professionally
Apologizing and resolving service issues
Managing difficult guest situations
Service recovery communication
Maintaining professionalism under pressure

🟪 How It Works

Choose your group size (1–20 employees standard booking)
Complete your booking online
Our training coordinator contacts your company within 24–48 hours
We schedule sessions based on your staff availability
Training is delivered online or onsite

🟫 After Booking

Once your company books this training, our team will:

Identify your hospitality service challenges
Customize complaint scenarios for your business
Schedule training around operations
Assign a hospitality communication trainer

🟥 Training Packages (Total Program Price)

Training is based on a 20-hour program per group (not per person).

For groups larger than 20 employees, please contact us for custom training solutions.

👤 1:1 Private Training — $650
👥 Semi Private (2–4 employees) — $750
👨‍👩‍👧 Small Group (5–9 employees) — $850 ⭐ Most popular
🏢 Medium Group (10–15 employees) — $950
🏭 Large Group (16–20 employees) — $1050

🟦 Course Details

Duration: 20 hours (10 sessions)
Industry: Hospitality (Customer Service & Guest Handling)
Focus: Complaint handling & guest communication
Format: Online / Onsite / Hybrid
Group size: Flexible (1–20 standard booking; larger on request)

🟨 Who This Course Is For

Hotel staff and front-line employees
Restaurant service teams
Guest service officers
Any hospitality staff dealing with customers

🟩 Ready to Improve Your Guest Service Team?

👉 Request Hospitality Training Proposal
👉 Book Training Schedule

Materials Provided

Digital learning materials are included with your course

Terms and Conditions

Your course fee includes one digital copy of the learning materials. If you’d prefer a hard copy, you can purchase one from our recommended supplier at an extra cost.
Public group classes are designed for 30 academic hours per CEFR level. If the group grows to 5-7 students, we’ll extend the program by 10 academic hours. If only two students enroll before the course starts, the group will shift to a semi-private format with 20 academic hours.
Want to switch to a different group or schedule? No problem! Just let us know at least 7 days before the course starts.
All our teachers are native speakers of the target language. If your teacher falls ill or has an emergency, we’ll arrange a substitute who’s fully briefed on your progress.
Once you’ve started with your group, switching to another group or schedule isn’t possible.
Please note that course fees are non-refundable once the group classes have begun.
We can record group lessons for later viewing, but only if everyone in the class agrees before the course starts.
At the end of every program, you’ll take a final exam (both written and verbal). To move up to the next CEFR level, you’ll need to score at least 70%.
After completing your final exam, you’ll receive a progress report, recommendations, and a certification for your hard work!

Course Details

What to Expect

Final Exam: At the end of the course, you will take a written and verbal exam. A score of 70% is required to progress to the next level.
Certification: Upon completion, you’ll receive a certificate and a progress report.

Learning Pathway

Here’s a snapshot of your learning journey:

Needs Analysis: We’ll check what you need to succeed.
Pre-Assessment: We’ll assess your current skills to build a course that fits you.
Course Design: A personalized plan tailored for your goals.
Course Delivery: Fun and engaging online lessons by expert native speakers.
Action Plan: Get personalized lesson plans.
Final Exam: Test your progress and see how far you’ve come.
Certification: Get a globally recognized CEFR certificate.
Follow-Up: Ongoing support to keep your learning on track.

Our Guarantee

Teachers
- Native speakers who are certified teachers
- Qualified with degrees and teaching credentials
Service
- Top-notch customer care
- Dedicated account manager for every student

Reports
- Attendance reports after every lesson
- Detailed student progress reports
- CEFR certification—globally recognized
- Student feedback reports

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Guest Service & Complaint Handling Training (20 Hours) – Order Taking & Guest Service Communication (Copy)

Description

Guest Service & Complaint Handling Training (20 Hours)