hotel sales & reservation English training for staff in Asia improving booking and guest communication skills

Hotel Sales & Reservation English Training (20 Hours) – Booking & Upselling Communication

Price range: $650,00 through $1.050,00

Course schedule
🟢 Flexible start date (book now, choose later)
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Description

Hotel Sales & Reservation English Training (20 Hours)

Booking Communication, Upselling & Professional Reservation Handling

🟨 Overview

This Hotel Sales & Reservation English Training is designed for reservation teams, front office staff, and hotel sales departments who handle bookings and guest inquiries. The training focuses on practical English used in real hotel operations such as handling reservations, responding to booking requests, and upselling rooms and services to international guests. Training is available for any group size. Standard packages can be booked directly online for groups of 1 to 20 employees. For larger groups, please contact us to arrange a customized training solution.

🟥 The Challenge

Many hotels struggle with:

  • Staff unable to confidently handle booking inquiries in English
  • Missed upselling opportunities
  • Miscommunication in reservations and confirmations
  • Inconsistent communication with international guests

🟩 The Solution

A structured 20-hour hospitality training program focused on real reservation and sales communication. Employees learn how to handle bookings professionally, communicate clearly, and increase hotel revenue through better guest interaction.

🟧 Key Skills Developed

  • Handling room reservations in English
  • Responding to booking inquiries (email & phone)
  • Upselling rooms and hotel services
  • Confirming and modifying bookings
  • Professional guest communication for sales

🟪 How It Works

  1. Choose your group size (1–20 employees standard booking)
  2. Complete your booking online
  3. Our training coordinator contacts your hotel within 24–48 hours
  4. We schedule sessions based on your team availability
  5. Training is delivered online or onsite

🟫 After Booking

Once your hotel books this training, our team will:

  • Analyze your reservation workflow
  • Customize sales scenarios for your hotel
  • Align training with your booking system
  • Assign a hospitality sales communication trainer

🟥 Training Packages (Total Program Price)

Training is based on a 20-hour program per group (not per person).

For groups larger than 20 employees, please contact us for custom training solutions.

  • 👤 1:1 Private Training — $650
  • 👥 Semi Private (2–4 employees) — $750
  • 👨‍👩‍👧 Small Group (5–9 employees) — $850 ⭐ Most popular
  • 🏢 Medium Group (10–15 employees) — $950
  • 🏭 Large Group (16–20 employees) — $1050

🟦 Course Details

  • Duration: 20 hours (10 sessions)
  • Industry: Hospitality (Hotel Sales & Reservations)
  • Focus: Booking communication & sales conversion
  • Format: Online / Onsite / Hybrid
  • Group size: Flexible (1–20 standard booking; larger on request)

🟨 Who This Course Is For

  • Hotel reservation staff
  • Front office teams
  • Sales & booking departments
  • Guest service staff handling inquiries

🟩 Ready to Increase Your Hotel Bookings?

👉 Request Corporate Training Proposal
👉 Book Training Schedule

Related Corporate Training Programs

Explore other business training options to build a complete corporate development path:

👉 Business English Intermediate Training (B1)
👉 Business English Full Program (A1–B2)
👉 Corporate Training (Main Page)

Materials Provided

Digital learning materials are included with your course

Terms and Conditions

  • Your course fee includes one digital copy of the learning materials. If you’d prefer a hard copy, you can purchase one from our recommended supplier at an extra cost. 
  • Public group classes are designed for 30 academic hours per CEFR level. If the group grows to 5-7 students, we’ll extend the program by 10 academic hours. If only two students enroll before the course starts, the group will shift to a semi-private format with 20 academic hours. 
  • Want to switch to a different group or schedule? No problem! Just let us know at least 7 days before the course starts. 
  • All our teachers are native speakers of the target language. If your teacher falls ill or has an emergency, we’ll arrange a substitute who’s fully briefed on your progress. 
  • Once you’ve started with your group, switching to another group or schedule isn’t possible. 
  • Please note that course fees are non-refundable once the group classes have begun. 
  • We can record group lessons for later viewing, but only if everyone in the class agrees before the course starts. 
  • At the end of every program, you’ll take a final exam (both written and verbal). To move up to the next CEFR level, you’ll need to score at least 70%. 
  • After completing your final exam, you’ll receive a progress report, recommendations, and a certification for your hard work!

Course Details

What to Expect

  • Final Exam: At the end of the course, you will take a written and verbal exam. A score of 70% is required to progress to the next level.
  • Certification: Upon completion, you’ll receive a certificate and a progress report.

Learning Pathway

Here’s a snapshot of your learning journey:

  • Needs Analysis: We’ll check what you need to succeed.
  • Pre-Assessment: We’ll assess your current skills to build a course that fits you.
  • Course Design: A personalized plan tailored for your goals. 
  • Course Delivery: Fun and engaging online lessons by expert native speakers.
  • Action Plan: Get personalized lesson plans.
  • Final Exam: Test your progress and see how far you’ve come.
  • Certification: Get a globally recognized CEFR certificate.
  • Follow-Up: Ongoing support to keep your learning on track.

Our Guarantee

  • Teachers
    • Native speakers who are certified teachers
    • Qualified with degrees and teaching credentials 
  • Service
    • Top-notch customer care 
    • Dedicated account manager for every student
  • Reports
    • Attendance reports after every lesson 
    • Detailed student progress reports
    • CEFR certification—globally recognized
    • Student feedback reports

       

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